ORDERS & CUSTOMER CARE
How long will it take for my order to arrive?
- Domestic orders are shipped within 24-48 hours from the time your order was placed and should take 2-3 days to arrive via USPS. Please contact us if you'd like your order to be expedited. We'll try our best to meet your expectations. International customer should allow 7-21 business days or contact us at email@example.com to inquire about expedited shipments via DHL.
Can I send a candle as a gift
YES! That is the purpose of our packaging. All of our candles are ready for gifting. If you would like us to hand-write a gift note or if its going directly to the giftee, just add a note at the checkout and we'll handle the rest for you. Remember that all our shipments include our return address and branding on the exterior carton.
What comes in my order?
We love buying online and unpacking our purchases, so we are sure you'd love our packaging. Our candles come gift-boxed. We always add tea light samples of scents we think you'd like and most of the time we add tricks to surprise our customers. If you have a particular scent you want to try, let us know by adding a comment on the gift note during checkout.
Do you offer wholesale?
Yes! Please visit our wholesale page to get in touch with our sales team (Dad & Mom).
Do you offer exchange or returns?
We do. Please visit our Shipping & Returns page for more details.
ABOUT OUR CANDLES
We can spend hours going over the many reasons why we choose Soy Wax to work with. Below are some of the reasons why:
- Renewable resources
- Made of Soybean (vegetable)
- Carbon natural
- It Burns cleanly
- Burns for a longer period of time vs Paraffin wax
- Its non-toxic
- It will not burn or stain if spilled
- Dermatologic tested skin safe
- Grown in USA
We love a Hand-Poured Soy Wax Candle mixed with a great Fragrance and/or Essential Oil.
Can I eat Soy Wax?
No! You can't eat it. Soy wax is a vegetable wax made of the oil of Soybeans, but is not safe to eat it because of the hydrogenation process to change it from oil to solid. The Soy Wax we use undergoes a purification process to thoroughly remove any pesticides, herbicides or Genetically Modified Materials.
Are your fragrances Phthalate free?
Yes. All our fragrances and Essential Oils are Phthalate FREE. We decided not to work with fragrances with phthalate because of the recent concerns linking high level of phthalate to health issues, specially in children. While there are no regulations against phthalate use in candles, our main concern is the health of everyone using our products.
How fragrant are Fleming's Home Candles?
Our 8 oz Soy Candles will fill a medium-size room nicely. For larger rooms with high ceilings is our recommendation to burn two or more candles. We love our candles because they are not overwhelming like paraffin candles, but rather can be used every day. Our candles are designed to enhance an space we love, and not to overpower it.
How long do your candles burn?
8 oz Jar: 40+ Hours
How do I get my candle to burn evenly?
When you light your candle, let it burn until the wax melt reaches the edges of the container (About 3 hours each burn). We have tasted our candle to ensure an even burn all the way down. We use a cotton core wick to ensure each candle can be enjoyed until the last burn.